What do you carry in your wallet?
Most likely, not cash.
Whether we like it or not, we're moving to a completely cashless world. People are carrying way less cash than ever before.
Research from the Pew Research Center found that 41% of Americans say none of their purchases in a typical week are paid for using cash. This is up from 29% in 2018. Because of this, hoteliers face a problem since the hospitality industry relies on tips.1
A survey done by Forbes found that only 24% of Americans tipped for hotel services, and 22% felt they needed to tip.2
This is one of the many reasons Hotel Managers need help attracting and retaining talent. While we can’t pinpoint the exact reason guests aren’t tipping, we do know where there’s a missing connection.
If we’re carrying less cash and more prone to using our devices — why aren’t we making it easier for our guests to tip?
With the rise of digital tipping, it’s time to meet guests where they are.
Let’s change the narrative and recognize the hard and crucial work hotel staff do to provide guests with a great experience.
Shiny understands that motivated employees lead to satisfied guests. Offering digital tipping can help raise take-home pay and reduce turnover.
Let’s discuss why this matters today and how hoteliers should address it.
Digital tipping is the process of collecting tips via a mobile device. The transaction can be done through electronic payment methods like credit, debit cards, or digital wallets such as Google Pay and Apple Pay.
With fewer guests carrying cash, offering a digital tipping option rewards your staff for their hard work and enhances the guest experience. Let’s get into how exactly digital tipping works and why it’s incredibly beneficial for your staff and guests.
While there are a few different ways to do this, here’s what to expect from Shiny’s digital tipping platform.
Our platform was created with your staff and guests in mind. Shiny’s digital tipping ensures everyone has an easy, quick, and reliable method to provide tips and leave reviews without the hassle.
Motivated employees lead to satisfied guests. Digital tipping offers several benefits to hoteliers, their associates and guests. Here are the four main benefits of offering digital tipping:
“Digital tipping is an easy way for our guests to thank our room attendants and for our associates to feel connected and more valued, decreasing our turnover.” - Hyatt GM.
The pandemic put the hospitality industry to the test.
Many properties closed. Many furloughed or laid off employees to cut costs. Everyone stayed home. No one traveled for business — or pleasure.
Proving to be incredibly resilient, the industry has made quite the comeback. Hotels are fully booked. In some cases, rates are twice what they were before the pandemic. Leisure travel is dominating, while business travel is catching up.
A survey of hoteliers conducted by the American Hotel & Lodging Association (AHLA) found that 82% are facing staff shortages. 26% of them are so severe it’s affected their operating ability.3
Of those surveyed, 40% said their most critical staffing need is housekeeping.
They’re overworked. They’re burnt out. The last few years have been the most challenging for them.
For context, here are a few things to know about the job of a housekeeper:
A hotel housekeeper in San Francisco weighed in on what’s changed over the past few years.
“When I began working at the hotel, guests would leave tips, but now most people don’t leave anything.
During my first years as a housekeeper, I could expect to make $1,500 to $2,000 a year in tips. It slowly got lower to maybe $200 or $300 a year. This is my lowest year yet, and I’m getting almost nothing.”
A study by Bankrate supports this claim with a year-over-year decline of tipping hotel housekeepers.5
Hotel housekeepers are the unsung heroes. They’re working around the clock and often behind the scenes. As we’ve seen, their work often goes unnoticed and unrecognized.
As a hotel manager, we’re sure you know just how crucial housekeepers are. It’s time we make a stronger stance on making sure they feel more recognized.
“Employees have always been important in the hotel industry due to the layered nature of hotels — ownership, operations, properties — but managers simply cannot ignore just how important employees are going forward.” - Yotel CEO Hubert Viriot.
With the rise of digital tipping and the struggles with attracting and retaining top talent, it’s important to adapt accordingly.
You know how challenging times were during the pandemic, and how rewarding they’re looking now. Keeping your guests and employees top of mind throughout ensures a happier environment all around.
One where guests become advocates for your hotel, and where your employees are happy with their jobs.
Digital tipping is here to stay, and Shiny is dedicated to helping you embrace it.
Learn how other hotels are partnering with Shiny on this incredibly important initiative and seeing a 50% reduction in turnover as a result.
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