Harnessing Tipping Data to Empower and Motivate Hospitality Workers
Highlights of the report include:
- Trends in tipping based on data collected from hotels
- Solutions to labor shortage issues
- Strategies to increase effectiveness of digital tipping
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Key Highlights
Discover key trends from Shiny's digital tipping app:
- Guest Tipping Trends: Learn how digital tipping has transformed guest habits, with a 15% increase in tipping likelihood compared to last year. Discover key days and amounts that can help optimize operations.
- Impact on Staff Turnover: Understand how digital tipping apps significantly reduce turnover and boost morale.
- Actionable Strategies: This report includes practical tips to get the most out of digital tipping to increase employee satisfaction, such as strategic placement of prompts, clear messaging, and timing tipping opportunities effectively.
Guest Tipping Behavioral Insights
Get to know the tipping behaviors of guests, such as:
- Average tipping amounts
- How guest tipping behavior has changed
- Insights into how digital tipping is boosting associate earnings
Embracing Shiny not only provides our guests with a convenient means to express their gratitude to our dedicated room attendants but also fosters a stronger sense of appreciation among our employees, ultimately contributing to lower turnover rates.”
Hyatt GM
Data-Driven Insights
Based on data from 138 hotels using Shiny's tipping app over twelve months, our analysis of 3,631 tipped employees reveals patterns that can guide operational improvements and improve guest and employee experiences.
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Why Choose Shiny?
Founded in 2021 by industry veterans Rebecca Robinson and Gwen Johnson, Shiny modernizes hospitality operations. Our platform enhances the lives of hotel associates, improves retention, and delivers real value to hotel operators and owners. With cutting-edge technology and seamless integration, Shiny offers a convenient and efficient tipping experience for guests while empowering hotels with data-driven insights.
"Since launching with digital tipping, we’ve seen significant enthusiasm for the program from associates and guests alike. And because Shiny is so simple to implement, it’s made adding it to our operations a no-brainer."
Marriott GM
Get the Full Report
For more detailed insights and actionable strategies, read the full 2024 Tipping Report. Improve your hospitality operations and create a more resilient workforce today.